Frequently Asked Questions
Everything you need to know about bringing Mogutable into your home.
What is the typical shipping timeframe for my order?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery times vary by destination.
Are your ceramic and glass products dishwasher safe?
Most of our everyday items are dishwasher and microwave safe. However, for handcrafted pieces with gold luster or delicate glazes, we recommend hand washing to preserve their longevity.
What is your return policy for home decor?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that shipping fees are non-refundable and a restocking fee may apply to fragile items.
Do you offer gift wrapping or personalized notes?
Yes, we offer premium gift wrapping services and the option to include a handwritten note at checkout, making our curation perfect for housewarmings and weddings.
How do you ensure fragile items arrive safely?
We use eco-friendly, high-durability cushioning and double-walled boxes to ensure your ceramics and glassware reach you in perfect condition.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Shop Pay.